Privacy Policy

Last Updated: January 16, 2026

Welcome to Vyanjika. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how Vyanjika (“we,” “us,” “our”) collects, uses, shares, and protects your information when you visit or make a purchase from vyanjika.com.

By using our website, you agree to the terms of this policy.

1. Who We Are

Vyanjika operates as a sole proprietorship based in India. For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary responsible for your personal data.

2. Information We Collect

We collect the following types of information to provide you with our products and services:

A. Information You Provide Directly

When you place an order or attempt to checkout, we collect:

• Identity Data: Name.
• Contact Data: Phone number and Email address.
• Delivery Data: Billing address and Shipping address.

B. Technical Information

When you browse our store, we automatically collect certain information about your device, including:

• IP address.
• Browser type and version.
• Device type (Mobile/Desktop).
• Cookies (standard WooCommerce session cookies to keep track of your cart contents).

C. Payment Information

We do not store your credit/debit card details. All payment transactions are processed through Razorpay, a secure third-party payment gateway. We only receive confirmation of payment (Success/Failure) and a transaction ID.

3. How We Use Your Data

We use your data for the following specific purposes:

1. Order Fulfillment: To process your payment, generate invoices, and deliver your laddus to you.
2. Communication: To send you order confirmations, shipping updates, and invoices via Email or WhatsApp.
3. Abandoned Cart Recovery: We use automated tools to capture the email address or phone number you enter on the checkout page, even if you do not complete the purchase. We may use this to send you a reminder to complete your order.
4. Marketing (Opt-in Only): We will only send you newsletters or promotional offers if you have explicitly subscribed to them. You can opt-out at any time.
5. Site Improvement: We use analytics to understand how customers use our website to improve user experience.

4. Sharing Your Data

We do not sell your personal data. We only share it with trusted third-party service providers necessary to run our business:

• Logistics Partners: We share your name, address, and phone number with delivery partners like Shiprocket and Porter solely to deliver your order.
• Payment Processors: Your payment data is handled by Razorpay.
• Analytics Providers: We use tools like Google Analytics, Facebook Pixel, and Microsoft Clarity to analyze website traffic. These tools may collect anonymous data about your browsing behavior.

5. Data Storage and Retention

• Location: Your data is stored on secure servers located within India.
• Retention: We retain your order information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations (such as GST and tax laws), resolve disputes, and enforce our agreements.

6. Your Rights

Under the DPDP Act and applicable laws, you have the following rights regarding your data:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Correction: If your phone number or address has changed, you can ask us to update it.
• Right to Erasure: You can request that we delete your personal data (“Right to be Forgotten”), subject to mandatory legal retention requirements (e.g., tax records).
• Withdraw Consent: You can withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 9.

7. Cookies

We use cookies to improve your experience.

• Essential Cookies: Required for the website to function (e.g., keeping items in your cart).
• Analytics Cookies: Help us understand how you use our site.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it removed.

9. Grievance Redressal & Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact our designated Grievance Officer:

Name: Kiran
Email: info@vyanjika.com
Phone/WhatsApp: +91 92 11 22 55 45